ZCG manufacture RF solutions for a wide range of industries. We entrust our delivery to a wide range of courier companies both domestically and internationally. ZCG as standard dispatch your order by either TNT or TOLL/TOLL IPEC due to their delivery accessibility within Australia, alternatively you can specify your own courier company or courier account. Here are instructions explaining how you can track the progress of your goods during transit via TNT or Toll/Toll IPEC.
Please note: ZCG tries to ensure your parcel/consignment is delivered on time and to the correct location. However we cannot be held responsible for delivery restraints of courier companies and courier company issues. Our dispatch department are willing to assist you in locating, tracking or rectifying a courier issue if required.
Enter the TNT Consignment Number into the ‘TRACK A PACKAGE’ box on screen and then click the ‘Track’ button.
If these details are not sufficient, or your goods have not arrived within a reasonable time, telephone TNT National Customer Service direct on…
13 11 50
Enter the TOLL/TOLL IPEC Consignment Number into the box on screen and then click the ‘SUBMIT’ button
If these details are not sufficient, or your goods have not arrived within a reasonable time, telephone TOLL IPEC Customer Service direct on…
1300 865 547
YOU MUST CHECK THE CONDITION OF YOUR GOODS UPON ARRIVAL.
When insured goods arrive at their destination, before signing the Delivery Docket, it is your responsibility to check that all items are present and in good condition. If anything is found to have been damaged in transit, or is missing, make appropriate notes on the Delivery Docket prior to signing. Take photographs if you can. They will be helpful.
Then contact your local ZCG office.
Please instruct your staff at the destination address accordingly prior to the arrival of goods.
Ask the carrier to wait while you open packages and check the contents. This is an important requirement under the Freight Insurance conditions.
If this check is not done, then any subsequent insurance claim will be rejected. ZCG will not take any responsibility for insured products signed for as being received in good order and condition, but later found to be damaged or missing.
