How to Order

ZCG is an Australian manufacturer who supplies RF solutions to a network of knowledgeable retail distributors through-out Australia and the world, as well as other businesses directly involved in the RF and Broadcast industry.

• We do not sell direct to the public from our warehouse or office or quote retail prices. Retail prices are determined by our network of dealers.

Retail customers who wish to purchase ZCG products can use our Dealer locator to find their local ZCG dealer.

ZCG retail distributors/dealers, RF installers and RF Broadcasters can contact us directly and we will be pleased to assist with complete details about our extensive range of RF solutions.

A written quotation detailing your Trade Discount Prices and product availability will be provided upon request. For build to order items, the manufacture time will be included on your quotation.

The latest ZCG Trade Price List is available by email quarterly or upon request if required. Clients can contact us and request to be added to this email list.

The latest ZCG Product Catalogue and sub-category catalogues are available on our download page here »

ZCG hold a wide range of RF solutions in stock, ready for immediate delivery.

Our Consultants can confirm availability of any item depending upon the quantity required.

Orders for stocked items will normally be dispatched within  1-2 working days (Monday-Friday) depending on availability and time and date of placement of purchase order.

Antennas and Accessories not held in stock will be manufactured to your requirements. Build times may vary according to the product, quantity required and factory loading.

Typical lead time is 15 working days (Monday-Friday, public holidays excluded) for dispatch ex works from our manufacturing facility in Lindenow, Victoria. Contact us directly for advice and availability according to the product required.

The scheduled dispatch date will be confirmed normally within 48-72 hours (Monday-Friday, public holidays excluded). Freight time will depend upon the method of delivery, courier demand and delivery destination. Please allow an adequate period before scheduling any antenna installations.

ZCG cannot control the time frame of delivery once it has left our facility, we can only take information given to us from the courier company.

For orders that require a shorter than normal  manufacture and delivery time, ZCG offer a ‘priority build’ service depending on the product and quantity.

Priority Build Service attracts a premium charge which will be displayed on your quote/order advise.

All Purchase Orders will be required in writing. Send your Purchase Order to :
Email: [email protected]

Or Alternatively:
Fax: +61 3 5157 1641
PLEASE NOTE THAT ZCG TERMS AND CONDITIONS OF SALE WILL APPLY.

ZCG reserves the right not to accept any purchase order for goods and/or services which totals less than $50.00, excluding GST and Freight.

For customers holding a Trading Account with ZCG, payment is required within 30 days from the date of Invoice.

For Non-Account customers, we will require full payment in advance with your purchase order.

ZCG accept payment by Credit Card, EFT bank deposit or Cheque. Please note Credit Card payments will incur a credit surcharge.

Please use the correct “ZCG Order Code” to identify the products you require when preparing an order.

This will eliminate the potential for any errors and assist us in speedy processing of your order. Product Order Codes appear on our website, in our Product Catalogue and also in our Price List. If in any doubt, our staff will be happy to assist you »

We can even assist with conversion part numbers from other manufacturers.

For any antennas and accessories built for specific frequencies, we will require your Transmit and Receive frequencies (Tx and Rx) to appear in writing on your purchase order.

The performance of your RF product will be optimised accordingly. Please take note of the product’s frequency range and bandwidth limitations which appear on Specification Sheets. If you require any clarification regarding frequency and bandwidth capabilities, contact us »

ZCG have negotiated competitive rates with our main freight carriers TNT and TOLL/TOLL IPEC in order to deliver to all destinations domenstically and internationally using the fastest and most economical services available. A street address is required for delivery. We cannot deliver to a post office box (PO BOX).

We will dispatch as standard via TNT or TOLL/TOLL IPEC, unless you instruct us otherwise.

Customers can nominate their own preferred freight carrier if they wish. Simply provide ZCG the details and if requested your account information.

International customers will need to make their own freight arrangements and provide us details.

ZCG company policy is to INSURE ALL OUTGOING FREIGHT against damage or loss during transit.

The Transit Insurance rate is 1 PERCENT of the value of goods before GST. This amount will be invoiced as a separate line item.

IF YOU INSTRUCT ZCG NOT TO INSURE YOUR FREIGHT, then ZCG accept no responsibility whatsoever for goods during transit or damage occurred during transit.

If you utilise your own freight carrier, then Transit Insurance will not be provided by ZCG and the above statement applies.

When goods arrive at their destination, before signing the Delivery Docket, it is the customer’s responsibility to CHECK that all items are present and in good condition.

If anything is found to have been damaged in transit, or is missing, make appropriate notes on the Delivery Docket prior to signing. Then contact ZCG Scalar »

If this is not done, then any subsequent insurance claim will be rejected. ZCG WILL NOT take any responsibility for uninsured goods or insured products signed for as being received in good order and condition, but later found to be damaged or missing.

Please instruct your staff accordingly prior to the arrival of goods.

ZCG warrants that all goods sold to the Buyer will be free of defects in materials and workmanship attributable to ZCG for a period of :

• 2 YEARS from the date of Invoice for Broadcast Antennas and Power Dividers; and
• 1 YEAR from the date of Invoice for all other Antennas and Accessories.

Should the Buyer find any goods to be defective in materials or workmanship attributable to ZCG within the stated warranty period, then the Buyer must complete a “Warranty Claim Form” explaining the defect(s) and submit this form to ZCG. The “Warranty Claim Form” is available to download here, or will be provided upon request.

The freight for any items returned under warranty to ZCG must be arranged and paid by the Buyer. ZCG at their discretion will either repair, replace or refund the cost of any goods found to have a defect attributable to ZCG within the stated warranty period.

No goods can be returned for credit unless ZCG have issued the Buyer with a “Customer Return Authorisation Form” explaining the reason(s) why goods are being returned. Contact us for this form »

When goods are returned by the Buyer, a minimum Re-Stocking Fee of $50.00 will be payable by the Buyer, or 15 percent of the Invoiced value of the goods returned to ZCG, whichever amount is the greater, unless stated otherwise by ZCG.

All sales are subject to our ZCG Terms And Conditions Of Sale.

These Terms And Conditions Of Sale appear at the back of our Product Catalogue and are also available to download »

ZCG reserves the right to alter product specifications, pricing and availability at any time without notice.

Our Consultants are always available to confirm all details for you in this regard.